Posts Tagged ‘Search Engine Optimization’

Credibility – Yours to Lose

Tuesday, March 23rd, 2010

These days, most people are less skeptical about the internet.  We think little of viewing bank statements, paying utility bills, and entering our credit card numbers online.  More often than not, visitors won’t think twice about making an online purchase, that is, until you give them a reason to.

Imagine this scenario:  You’re on a site, and you find the perfect TV.  You’ve seen it before in stores, talked to sales people, done your research on consumer reports, AND now you’ve found it 45% off and with free shipping! You’re already imagining who you’re going to invite over to watch the big game… until you notice that there are 3 typos on the homepage, including the brand name of the TV you’re purchasing, and there’s no way to enter a shipping address that is different from your billing address. Notice how quickly you’ve gone from ‘cloud nine’ to ‘too good to be true’.  Chances are, you are not going to be making this purchase and you rationalize that watching the big game on a little TV isn’t so bad, even if it doesn’t have HD.

Credibility is yours to lose.  Visitors will give you the benefit of the doubt until you don’t meet their basic expectations.  Most SEO Professionals and web designers often will give clients little pointers about misspelled words or broken links as part of their SEO Campaigns to improve their marketing results.  Unfortunately, many times, clients don’t seem too concerned about it.  The truth is, every visitor who notices these little things is less likely to convert on your site, return to your site or recommend your site to someone else.

The 3 most common credibility mistakes:

1. Typos and grammatical errors. Examples: loose/lose;  their/there/they’re, its/it’s, a lot (it’s two words, people) etc.  Pick up a copy of Strunk and White’s “The Elements of Style” if you want to set yourself straight on what is proper.  At 85 pages, it’s the most concise miracle ever written on grammar.

2. Lack of (or un-clickable) security assurances in checkout.  In rare occasions with clients, their privacy page is the most visited page by visitors who convert.  This is not un-likely if you have a very methodically minded product like insurance or software because people come to your site expecting to look for detail-oriented information.

3. Un-professional design. Search engine optimization is an ongoing task.  What may have been the norm for website design a few years ago is likely to be obsolete now.  If visitors come to your site and have to think about what they’re seeing, you’ve already lost.

So, proof-read your site, have someone else (preferably not involved in the creation of the site) go through it and make a purchase online, and remember not to give visitors an excuse to leave!

It’s important to know your Competition

Friday, August 21st, 2009

by Jonathan Marshall

Knowing your competitors and what kind of time and financial investment they are making into their online marketing is almost as important your own marketing strategy. If you have a good idea of what you’re up against, you can make better decisions about where and how to invest your own time and money. You will also have a decent indicator of how quickly you might be able to see results from your efforts.

It’s possible to develop a decent SEO strategy without looking at your competitors simply by having a firm understanding of the online competitive landscape. That being said, there will always be certain aspects of your SEO campaign that will need to be tailored specifically to outperform those you are up against. It’s important to learn as much as you can as early as you can so the bulk of your marketing campaign will be focused in the right direction. No sense starting down one path only to have to back track and go down another because you missed an important piece of information.

When analyzing your competition, be sure to try to fully grasp what they are doing and why. They may target an audience slightly different than what you are used to, or they could simply be doing the wrong thing. Either way, you want to learn from them- not copy them. Build your own strategy based on that knowledge from your research.

Accessing the competition will give you a good idea of who they are, where they are, what they are doing, what’s right or wrong about their campaign and what is or isn’t effective. This information can then be incorporated into the other areas of your research to help you develop a search engine optimization campaign that will help you succeed, not just with the search engines but for your visitors as well.

When analyzing your competition there are three types of competitors you should review: Those naturally ranked in the search results, those dominating the paid ad results, and those that are offline but targeting your same audience.

Naturally ranked competitors

Who’s dominating the top results for your keywords? Run several searches for a variety of keyword phrases to see who keeps coming up. While performing these searches you’ll often find that certain keywords end up producing results entirely different from what you had expected. You may even find that some of these keywords simply are not worth going after. This is not because of the quality of the competition, but because the search results are so far removed from hitting your target audience. It makes no sense to invest in phrases that your audience will never search for.

Once you find keywords that produce a good list of competitors you can then move to analyzing the competition itself. Look for patterns of one or more sites routinely showing up in the top 10 for quality phrases.

What do you see? Are these sites small with little or no name recognition or are they the giants of your industry? The difference between the two can mean a substantial difference in the marketing investment you need to make. Smaller, lesser-known sites won’t have deep pockets, while the giants certainly do, and likely invest quite a bit in their marketing efforts.

Once you know what you are up against for all your various keywords you have a choice to make. Will you compete on the same level as those with large marketing budgets? Or will you compete on a smaller level against other sites in that same range?

If you have deep enough pockets then by all means, compete on that level. If not, then don’t try to be a David up against Goliath. A good strategy is to begin your efforts on a more manageable scale that will ultimately start bringing in returns sooner rather than later, producing quality results and increased sales. Once you have that foundation, you can begin to work into the more competitive realms.

Paid Placement Competition

Along with your natural ranked competitors you also want to check out the sites positioned highly in the paid results. The research process above also applies here.

You want to find out which sites engage in active paid advertising campaigns. You’ll also want to know what positions they usually appear in, the average cost of those keywords in those positions and how frequently their ads show up. This information will give you a good idea of the budget that is being employed to maintain those ads.

There are also a number of tools you can use that will give you this competitive data without having to perform multiple searches yourself. I suggest using these tools as you perform your competitive analysis into PPC campaigns.

You might want to monitor these results several times a day over the course of a couple of weeks, noticing how often the ads are rolling in and out. Advertisers can set daily budget limits that prevent the ads from being clicked on too many times each day, keeping the advertiser on budget. Unless you check the results repeatedly over several days, at various time intervals you could be missing important competitive data.

If your competitor has a poor performing ad they may be spending less than you would assume. You’ll also be able find out which competitors appear in both the natural and paid results, which again will tell you something about their overall investment and competitive level.

Offline Competitors

Don’t forget about your offline competitors. You may not be competing against them today, at least online, but in today’s digital world, it likely won’t be long until they too jump online and start investing dollars to optimize their sites for the same keywords you are going after.

Keep an eye on your offline competition and develop plans to compete against them at some point in the future. If you get online before them then you have an advantage. However if you’re not invested heavily enough, they can come in with more money and push right past you. This needs to be a factor in your decision making process.

How you move forward against your competition is up to you, however the mindset you have will be crucial to your success. If you expect to implement a small budget against sites using big budgets, you’ll be frustrated by your “lack of success”. However, if you fully understand what you’re competing against you can set reasonable expectations for success and continue to build on that success over time.

Having competitive knowledge can be extremely helpful in determining a course of action with your online marketing campaigns, and setting appropriate expectations. Lacking in budget doesn’t mean you have to plan to fail, it simply means you have to be more strategic with the resources you do have. Plan carefully and use your resources wisely. Above all, having an arsenal of competitive knowledge will let you establish achievable goals for success.

Customers Are The Point

Monday, May 25th, 2009

It is incredibly easy to get wrapped up in an intricate SEO strategy that involves testing multiple landing pages, signing up for every single new social media sensation and begging bloggers to link to your site. Putting together a high-level and energy-intensive SEO strategy is wonderful if you’ve got the time and money, but always remember that search engine optimization is a process toward a goal and not the goal itself.

The goal of search engine optimization is to increase conversion rates on your website whether this means buying a product(s), signing up for a newsletter or following a call to action. Your SEO efforts need to constantly focus on achieving this goal and each new strategy should be evaluated in the context of audience and conversion.

You’ve developed new landing pages. Great. Are more people visiting your website? If so, are they purchasing/posting/signing up?

It’s easy to get lost in lots of fancy testing models and spend gobs and gobs of time trying to increase linkage, but at the end of the day, you must balance the cost of your SEO efforts with the results you are receiving. Hold your SEO company or SEO practitioner responsible for increasing conversion rates.

If your results are lacking, go back to the basics. Is your website easily navigated? Is the content engaging, relevant and rich in key words? Is the call to action clear and easy to follow?

Never forget that SEO is a means to an end. Conversions are what counts!

Don’t Forget About Your Sitemap

Monday, May 25th, 2009

Here is a quick and easy SEO tip – don’t forget about your sitemap! Your website’s sitemap is the blueprint search engines use to determine the content of your site and its search engine ranking. Make sure your sitemap is clear and update.

Every time you add  content, features or a new page to your website, remember to update your sitemap. The search engines won’t be able to appreciate all your hard work if you don’t let them know about about it!

Your website sitemap is the foundation of your SEO strategy. Take care of it, and the search engines will notice!