Archive for October, 2009

Google Analytics

Wednesday, October 28th, 2009

Today the Optimize4You Blog features Manoj Jasra, current director of Internet Marketing Strategies at Shaw Communications Inc. Jasra discusses the importance of incorporating Google analytics into not only your search engine marketing campaign, but your entire website development strategy from the start.

It’s VERY important to understand the correct way to use the statistics from your analytics reports to make decisions about your website. In today’s heavy digital lifestyle, these decisions will have a direct impact on your business. Check out what this SEO Professional has to say in the video below.

Google and Bing’s Real-Time Search

Friday, October 23rd, 2009

Bloggers are going crazy over the enormous hype from the Twitter deals with both Microsoft (Bing) and Google. ‘Real-time search‘ has been a hot topic this year and there has been much speculation on this newly-formed search engine optimization strategy that includes Twitter’s real-time search opportunity. Finally, people outside of these deals understand what that overall strategy is – sell “firehose access” to the Twitter stream to the search engines and let them do what they do best.The blog below from Econsultancy interviews SEO professionals and gets their opinion on where the industry is going, what Twitter means to SEO in general, and how this will change the way consumers behave and search for products and services forever.

The Bing and Google deals could be significant. Depending on what Bing and Google decide to do with their Twitter firehose, internet users could potentially see SERPs that are heavily influenced by Twitter activity, which would mean that SEOs will have to deal with Twitter as a ‘ranking factor‘. Of course, nobody knows all of the details yet, which is why I thought it would be worthwhile to see what experts and observers are saying about the deals.

Adam Bunn, Head of SEO at Greenlight:

With News and Blog results being drawn from a wide range of disparate sources it’s difficult for search engines to get a consensus opinion of what’s really newsworthy, and despite the speed with which many bloggers and news websites can publish new content, it’s not always fast enough. Twitter suffers neither of these drawbacks, essentially bringing millions of bloggers under one roof where the a news story can be picked up and “re-Tweeted” thousands of times within a matter of minutes. In essence, Twitter brings search engines as close to “real time” search as they’ve ever been able to get.

There’s another facet to this though, and that’s what search engines can infer about the popularity and usefulness of other websites by looking at the frequency with which they are mentioned in Twitter tweets – information that has until now been off limits to them. This is a new spin on the old idea of link citation analysis, some variation of which forms an important part of all modern search engine algorithms, the idea being that a link is treated as a vote in favour of the site it points to. The problem with using links in this way is that as time goes on, many of the types of links search engines used to rely on have become subverted by companies looking to manipulate search results in their favour. This has left search engines fighting a constant rearguard battle in an attempt to ignore manipulative links while concealing which factors they really take into account. So, any new source of information about what real users like will be a welcome weapon in the search engines arsenals.

Jeremiah Owyang and Charlene Li of Altimeter Group:

Expect real time data to merge with existing search engines, as a result we should see Google Search and Bing to serve up search results based on: 1) Real time information based on what Twitter users are saying, including memes from trending topics, 2) Preference given to links and URLs that are tweeted by users with more followers or authority, 3) Geo location of tweets to influence search results. As users seek “Thai Restaurants in San Mateo” location based tweets could provide additional context. 4) Eventually results will be served up by your friends. Google has given a nod to serve up information based on your social graph (your friends) using Google Profile.

Rand Fishkin, CEO of seoMOZ:

Twitter’s new relationships with both Google & Microsoft is certainly interesting from a macro-technology industry perspective, but being deep in the world of search engine optimization and visibility, I’m drawn to thinking about the specific impact on our field. For those practicing online marketing in the search ecosphere, Twitter data making its way both directly into the search results as well as potentially into the ranking signals the engines use for analysis has an actionable takeaway. If you want your content to prosper in search engines, ignoring social media and Twitter in particular (as well as all the services that feed into and leverage it) is no longer an option. Twitter and SEO are now fundamentally tied together like never before.

Mark Pilatowski, SEO Manager at Reprise Media:

Everyone seems to be overjoyed about the possibilities and I myself am very interested to see how this all plays out. I do have one concern and that is how are Bing and Google going to deal with the issue of spam when it comes to real time search via Twitter results?

In some ways, Twitter is like the early days of the search engine. There is a lot of great information available but it is continually being overwhelmed by spam. Twitter has attempted to stay on top of the spam situation but they can only do so much and in most cases only catch it after the fact. The real time nature of Twitter means a spammer can send his/her message out all over the Twitters before anyone notices and by the time it is noticed and the spammer is removed the spammer has 1,000s more spam bots stepping in to continue the assault. Spamming Twitter is obviously profitable for some people otherwise they would not do it. Imagine how much more profitable it will be if those results end up filling up Google and Bing search results.

Erick Schonfeld of TechCrunch:

Now that Google and Bing are getting the firehose, it could have a big impact on search results. For the search engines, the firehose is much more valuable than any single Tweet. They can index it and sift it, looking for patterns and spikes in keywords and shared links to get a better sense of what people across the Web are paying attention to at any given moment. This data can then be folded back into regular search results, even if the top result isn’t a Tweet.

Peter Da Vanzo of SEOBook:

Go where the search engines do. Link to your content from Twitter. Publish excerpts and link-backs. Monitor real-time search trends, using Google’s Hot Trends and trend data tools, such as TweetStats. Supply content to match demand.

It will be interesting to see if real-time search, on a Google scale, produces new business models. The traffic bursts should ample reward for being seen first for popular real time queries.

The news business relies on immediacy, and they just got a whole new wave of unpaid competition.

Kevin May, Editor of Tnooz, calls the deal “The Perfect Storm of travel search“:

It is unclear as yet how Google will index and rank the stream from Twitter – but if it uses the same relevancy and linking protocols it applies at the moment to natural search, then this is a powerful change in engine’s capability.

Jared Newman of PC World asks, “Will people who hate this stuff have to see it in their searches?“:

Microsoft doesn’t say whether Twitter searches be shown outside of a dedicated section of Bing, and we don’t know how Facebook will be treated. It’s a big question mark for Google’s Twitter integration as well, though we do know that Social Search results for Google Profile users will appear mid-way down the page. I imagine both companies will want to play around with their treatment of social search results, depending on how people use and respond to them.

Ben Wood, MD at Diffiniti, Alex Hoye, CEO of Latitude, and Mark Mitchell, Head of Search at OMD Group all chime in:

We can imagine that users interested in current affairs, for example, could find the real-time search offering beneficial, but the engines need to be intelligent enough to be able to bring truly relevant results to the surface, otherwise there is potential of having a negative impact on user experience.

As search engines integrate real-time into the ranking algorithms, brands will have new opportunities, such as the potential for last-minute promotion.

The search engines have to be ruthless with their filtering of this information and provide truly worthwhile and relevant results for the user; I think this will be a major challenge for them to overcome.

If you look at the quality of results you get in Twitter search on brands like McDonald’s most of tweets are of no major note and wouldn’t really add much to the searcher’s experience.

My personal take? Wait and see. There’s a lot of reasons to be excited and/or intrigued about where Twitter’s deals with Google and Bing will take search, but speculating on the future doesn’t always help present efforts. It’s worth considering that Google and Bing already index tweets and a lot of SEOs are already making an effort with Twitter. Twitter SEO is in the early stages but in some markets, it’s safe to say that sharing your links on Twitter can be a very smart link building tactic.

But beyond this, everyone should keep in mind that Google and Bing have just signed their deals with Twitter and even if they get firehose access integrated with their main indexes tomorrow (which they’re not), it still remains to be seen how Google and Bing let your tweets influence their SERPs. Personally, I’m hesitant to buy into any broad proclamations about the extent to which Twitter’s data will influence rankings making the rounds because, well, nobody knows. So such proclamations are just conjecture at this point.

While there’s no doubt that there’s a lot of value in the Twitter data — if the wheat can effectively be separated from the chaff — it’s important not to forget that Google and Bing won’t have an incentive to dramatically change the way their SERPs are created unless they see evidence that such a change would also dramatically benefit consumers. Perceived relevance is key for both of these search engines. If either (or both) overemphasizes Twitter’s influence in the SERPs and it skews results in a manner that consumers don’t respond favorably to, use of Twitter data could quickly become a liability.

The problem with this data is that it’s difficult for search engines to get context because there, well, there isn’t much context in 140 characters. Sure, the links that get spread on Twitter are important and who spreads them can probably be mined for trust and relevance, but Google and Bing will need to experiment with models for figuring out the appropriate value to place on Twitter link love given that Twitter is so easy to spam. That’s going to take time and chances are that Twitter results culled from the firehose will primarily be relegated to dedicated real-time indexes (like Bing Twitter) for the time being.

For all of these reasons and more, I personally doubt that we’ll see any notable SERP changes on Google or Bing proper anytime soon, which means those who shift too much of their SEO attention to Twitter will probably be doing themselves a disservice. In other words, this is a good time to prepare but probably not a great time to take a plunge.

Knowing your Bounce Rate

Tuesday, October 13th, 2009

A high bounce rate is a red flag for any website, because it means that all of your traffic is exiting at the landing page – without even clicking through to any other page on the site. The strategy is to get your customers to stay on your website for as long as possible, the longer they are there, the more likely you are to make a sale. You have to retain your traffic.

If the rate of traffic exiting your site has been rising- it’s time to make some changes. To start, you want to identify what is causing them to leave your site. A site’s bounce rate is a standard analytics metric, so you will likely uncover lots of useful data when you begin to research.

The following scenarios are common causes of a high bounce rate. If your website is in two or more of these – you have solved the mystery of your departing visitors…

1. Does your site appear in SERPs for irrelevant or outdated keywords?

Appearing for irrelevant or outdated keywords is a common flaw of poorly managed paid search marketing campaigns, but it can also afflict organic listings. If your site is ranking for poorly-chosen keywords, visitors clicking through expecting to find something specific will be disappointed when they look at the page that doesn’t reveal what they were looking for. In this scenario, the potential customer is more likely to return to the search results than browse around the site.

Tackling this issue will take some work and may require either an overhaul of the paid search campaign or a new SEO keyword strategy. For irrelevant pages caused by outdated PPC adverts, a commitment to keeping keywords up to date with fluctuating stock levels and services is needed. A complete review of keyword choice across the campaign should also be scheduled, and any general or irrelevant keywords linked to landing pages showing high bounce rates removed.

If the problem is at a search engine optimization level, it’s important to revise the previous keyword strategy and create a new list of primary phrases to focus optimization efforts on. Coupled with this, it may be necessary to review landing page keyword usage and density to ensure cohesion between on- and off-page efforts.

2. Is your site design as good as it can be?

Websites are very visual creations, making presentations and first impressions are all important. Poor website design is a massive turn-off for many visitors and rather than waste time trying to understand the site, a large percentage will simply exit and click back to the search engine results page. Poor design is often coupled with a poor navigation structure, which makes it impossible for the small percentage that may be willing to persevere with the design to find what they are looking for.

To drive down a high bounce rate, make your landing page as attractive and easy to use as possible. Even relatively simple changes such as introducing a striking logo or image, incorporating a clearly visible call to action such as ‘Call now’ or ‘Download brochure’ or adding more white space instead of a busy screen can all make a big difference to bounce rate.

The addition of a breadcrumb trail and simple navigation structure should also be factored in when considering design issues – if a new navigation framework makes it easier for a visitor to move through the site, bounce rates will fall simply by providing a pathway toward more useful information elsewhere on the site.

3. Is your content compelling?

Having successfully lured a browser through to the website (either via a PPC ad, organic listing, or third-party referral), the onus is on the landing page to encourage that visitor to stay put. If the landing page fails to hold the user’s attention, the website will maintain a high bounce rate. A page without compelling content runs this risk by failing to engage the reader enough to make them want to stay.

Interestingly enough, relevant content makes a website sticky and will win over even the flakiest of browsers. While identifying causes of bounce rates, ask yourself if your content is as fresh, informative, and relevant as it could be. Is too much of the content hidden below the fold? If so, simply rearranging its placement on the screen could be enough to lower exits from that page. If, however, your content leaves a lot to be desired, commit to investing in a decent copywriter to add interesting and easy-to-read information. Something as simple as a case study, video-based product demonstration, or news item is often enough to turn around a high bounce rate and increase site conversions.

4. Is your product information causing problems?

A lack of clear description, missing images, no titles, and high prices
can all quickly send visitors back to their search results. A high bounce rate on product pages could be due to any of these issues and will need to be investigated thoroughly, not just to bring the bounce rate down, but to drive sales from the site up.

A good place to start when assessing the reasons behind bounce rate on product pages is to check out competitor pricing and ensure your own costs are in line with the industry standard. If your price is higher out of necessity, consider adding value with free shipping or loyalty cards to bring you closer in line with rival vendors.

Detailed descriptions are also a must, as is the addition of images and product video where available. Don’t be afraid to bring in other elements to product information pages such as testimonials or catalog downloads to make the page stickier. As with any major change, implement each element individually and monitor the impact on bounce rate and other site metrics before extending across every product sold.

Valuable SEO Tools

Thursday, October 8th, 2009

Most SEO Professionals agree that social media properties such as blogs and bookmarks are priceless for search engine optimization link building efforts. In fact, it is very difficult to build high-traffic links without some elementary social media foundation somewhere along the line. However, this fascination for blogging and the trickle-down tools that come with blogging have cut into the once popular directory submissions. They used to be a large part of SEO’s inbound linking strategy.

In some SEO Campaigns, directories as an online tool have seemingly taken a backseat to blogs, wikis, and social media properties. The Google factor has also affected directory popularity since it can recognize paid links and has been known to harshly penalize low quality and duplicate directories.

The decreasing popularity of directory listings actually makes them a smart choice for link acquisition – as rival sites are unlikely to count the same sources in their own inbound link reports. If you know how to effectively target directory links, you can build a quality list of referrals that your keyword competitors probably won’t have. With the right SEO campaign, these directory listings can help you increase your website’s page rank and guided traffic.

Despite the consistent and long-term benefits, directory submissions should not form the bulk of your link acquisition strategy. Instead, they should be thought of as a secondary tool that can add value to an overall off-site search engine optimization campaign.

These following tips are what we use to help you achieve the best results from directory submission activities:

Relevancy is Key

The first and easiest way to ensure a directory link adds value to your overall optimization activities is to weed out the bad directory sites and identify only the most relevant sources. This is particularly important if the directories you are targeting use the paid listings model, because even a small number of irrelevant links can end up hurting you if they don’t deliver relevant and serious traffic.

If you have a very specific target market, it’s essential to identify those directories that are most relevant to that group. SEO Professionals spend a large amount of time researching this – usually this includes talking with existing clients to identify any directories they prefer, staying up on industry journals and relevant blogs, or even conducting competitor research to see which directories they use.

Choosing a Category

Once you decide on the directories you want to submit your site to, you must also consider which category your site falls under, and there are 1000s to choose from. If your website offers a variety of products and services, this seemingly simple decision will end up requiring a considerable amount of thought, as the category could make or break the success of the directory listing. If you categorize your website correctly, you will then be exposed to the targeted traffic searching that section of the directory site. If you categorize it incorrectly, obviously you lose that potential for exposure.

If you aren’t sure which category to submit your website under, try a few different ones and then keep track of which categories get submitted and which get denied.

Read The Fine Print

The majority of directories will request a reciprocal link back from your site. That’s understandable, as even directories need to link-build and place their URL in front of as many viewers as possible. However, an explicit demand for a reciprocal link should raise red flags to you. If proof of a link is requested before the site will process your submission, take your directory submission somewhere else.

Link Quality

If a directory cannot satisfy the search engine’s requirement for relevance and quality, then the links you gain from the directory will most likely be worthless. This is not only true for inbound link value, but also true in terms of the quality of the directory-referred traffic. Before submitting your site, it’s important to verify that the links are well organized and relevant to their category. Do a manual check of a few random categories within the directory and click on the links within. Ask yourself if the listings honestly relate to the area they are listed under and check out the quality of the sites themselves. If the sites are mostly poor quality, again, take your submission somewhere else.

When checking the quality of the links, be on the lookout for any spam-related content (like casino or medication links). Again, the presence of this kind of content is an indication that the directory is low quality and should not be used.