Archive for August, 2009

Understanding changes in a website’s Rank

Wednesday, August 26th, 2009

by Jonathan Marshall

Many small businesses owners keep a much more watchful eye on their search engine rankings when compared to larger companies. Search engine rankings can change for one of several hundred reasons. Your site may gain or lose rankings on a daily bases due to algorithm changes, a dropped or added link, or a site is added or removed from the search engine’s index. Some ranking changes can be traced to a particular event while others occur for seemingly no reason at all. Basically rankings change because change happens, and that’s that.

But understanding what causes typical loss of rankings can give us a better insight into sea of search engine ranking fluctuations. This insight can help you prevent serious long-term effects caused by a sudden drop in search engine rankings. While we can never prevent all losses of search engine rankings, understanding the reasons why changes occur can, at least, help you make your presence in search results more stable.

Reasons for ranking changes can be boiled down to three basic events: 1) Your site changes, 2) a competitor’s site change, or 3) the search engine algorithm changes. Or it could be any combination of the three. Let’s look at each individually.

(How to) Deal With Changes Made to Your Website

On site changes.To keep current most businesses must make frequent changes to their websites. This could be a matter of adding new products, removing old products, changing pricing, publishing a blog post, removing out-dated information, adding current information or even something as significant as a total site re-design.

While minor maintenance edits are necessary to make your site better for your visitors, if improperly executed they can have a severely negative effect on your rankings. In most cases small, routine changes will have a minimal effect whatsoever. You’ll likely see minor fluctuations in your search engine rankings depending on what was changed and on which page.

But in some cases, even small changes can have a profound impact. When it comes to keyword, or other more significant site changes, you need to proceed carefully and consider the impact any of your planned changes may have. Things such as changing title tags, re-writing content, moving or deleting pages, full site re-designs, or site architecture changes can really screw with your rankings if care is not taken.

(How to) Deal With It:

Don’t make drastic site changes unless its absolutely warranted. And if you do, be sure to consult with an SEO professional. Big site changes don’t have to hurt as bad as they often do. Your SEO can help you ensure the process is as easy on your rankings as possible. When making smaller changes, be sure your changes carefully consider your rankings and optimization efforts already in place. Don’t make unsure changes because it will affect the engines without consulting a search engine marketing professional.

Incoming link changes.

Technically, inbound link changes are changes made to other people’s website, but it directly changes your site’s profile so I’ll include it here. Unfortunately, unlike changes made to your website, you don’t have direct control over your incoming backlink structure, but that’s not to say that you can’t have some indirect control over them.

If you’ve done a good job earning natural links then drastic changes in your backlink profile are rare. More typically, however, your backlink profiles can change significantly when large numbers of paid or bartered links suddenly appear or disappear.

A sudden influx of new links can help out your rankings tremendously. However if those links are determined by the engines to be “paid,” or if you lose those links because you do stop paying for them, then this can lead to significant ranking drops. Even worse such a sudden change in your link profile may flag your site for further examination and/or filtering in the search results.

(How to) Deal With It:

Don’t buy links unless you’re absolutely sure they are undetectable. And if you do, make sure that they will be in place for an indefinite period of time, not set to “expire.” Work on building your content to provide information others want to link to naturally, and share that content in your social media circles (without being a spammer.)

Server down time. In some cases ranking drops may be due to nothing more than your website being inaccessible when the search engines try to spider your content. Generally a few single instances of inaccessibility won’t have any long-term effect on your rankings. However if your site goes down repeatedly while the search engines attempt to spider your pages, your rankings will undoubtedly be harmed.

A good web host provider is essential to prevent this happening. While all web servers have occasional down time, if it happens too frequently you are increasing the odds of it happening at the same time a search engine is trying to crawl your site. Some web servers are slow, this not only reduces visitor performance but also can encourage the search engines to “move on” sooner than they otherwise would.

(How to) Deal With It:

Make sure you find a reliable web host for your site. Ensure that the bandwidth and speed they provide is acceptable and that they not only guarantee up-time, but they back that with proof, not just refunds.

Only you have control of your website. You can oversee all changes being either informed or uninformed over what the affects of those changes will be. Being informed can help you make better decisions in what changes to make, how to get more links or where to host your site. No one else can make these decisions, but once made the overall effect is out of your hands. But thankfully, you can always go back and change things if you don’t like the result.

It’s important to know your Competition

Friday, August 21st, 2009

by Jonathan Marshall

Knowing your competitors and what kind of time and financial investment they are making into their online marketing is almost as important your own marketing strategy. If you have a good idea of what you’re up against, you can make better decisions about where and how to invest your own time and money. You will also have a decent indicator of how quickly you might be able to see results from your efforts.

It’s possible to develop a decent SEO strategy without looking at your competitors simply by having a firm understanding of the online competitive landscape. That being said, there will always be certain aspects of your SEO campaign that will need to be tailored specifically to outperform those you are up against. It’s important to learn as much as you can as early as you can so the bulk of your marketing campaign will be focused in the right direction. No sense starting down one path only to have to back track and go down another because you missed an important piece of information.

When analyzing your competition, be sure to try to fully grasp what they are doing and why. They may target an audience slightly different than what you are used to, or they could simply be doing the wrong thing. Either way, you want to learn from them- not copy them. Build your own strategy based on that knowledge from your research.

Accessing the competition will give you a good idea of who they are, where they are, what they are doing, what’s right or wrong about their campaign and what is or isn’t effective. This information can then be incorporated into the other areas of your research to help you develop a search engine optimization campaign that will help you succeed, not just with the search engines but for your visitors as well.

When analyzing your competition there are three types of competitors you should review: Those naturally ranked in the search results, those dominating the paid ad results, and those that are offline but targeting your same audience.

Naturally ranked competitors

Who’s dominating the top results for your keywords? Run several searches for a variety of keyword phrases to see who keeps coming up. While performing these searches you’ll often find that certain keywords end up producing results entirely different from what you had expected. You may even find that some of these keywords simply are not worth going after. This is not because of the quality of the competition, but because the search results are so far removed from hitting your target audience. It makes no sense to invest in phrases that your audience will never search for.

Once you find keywords that produce a good list of competitors you can then move to analyzing the competition itself. Look for patterns of one or more sites routinely showing up in the top 10 for quality phrases.

What do you see? Are these sites small with little or no name recognition or are they the giants of your industry? The difference between the two can mean a substantial difference in the marketing investment you need to make. Smaller, lesser-known sites won’t have deep pockets, while the giants certainly do, and likely invest quite a bit in their marketing efforts.

Once you know what you are up against for all your various keywords you have a choice to make. Will you compete on the same level as those with large marketing budgets? Or will you compete on a smaller level against other sites in that same range?

If you have deep enough pockets then by all means, compete on that level. If not, then don’t try to be a David up against Goliath. A good strategy is to begin your efforts on a more manageable scale that will ultimately start bringing in returns sooner rather than later, producing quality results and increased sales. Once you have that foundation, you can begin to work into the more competitive realms.

Paid Placement Competition

Along with your natural ranked competitors you also want to check out the sites positioned highly in the paid results. The research process above also applies here.

You want to find out which sites engage in active paid advertising campaigns. You’ll also want to know what positions they usually appear in, the average cost of those keywords in those positions and how frequently their ads show up. This information will give you a good idea of the budget that is being employed to maintain those ads.

There are also a number of tools you can use that will give you this competitive data without having to perform multiple searches yourself. I suggest using these tools as you perform your competitive analysis into PPC campaigns.

You might want to monitor these results several times a day over the course of a couple of weeks, noticing how often the ads are rolling in and out. Advertisers can set daily budget limits that prevent the ads from being clicked on too many times each day, keeping the advertiser on budget. Unless you check the results repeatedly over several days, at various time intervals you could be missing important competitive data.

If your competitor has a poor performing ad they may be spending less than you would assume. You’ll also be able find out which competitors appear in both the natural and paid results, which again will tell you something about their overall investment and competitive level.

Offline Competitors

Don’t forget about your offline competitors. You may not be competing against them today, at least online, but in today’s digital world, it likely won’t be long until they too jump online and start investing dollars to optimize their sites for the same keywords you are going after.

Keep an eye on your offline competition and develop plans to compete against them at some point in the future. If you get online before them then you have an advantage. However if you’re not invested heavily enough, they can come in with more money and push right past you. This needs to be a factor in your decision making process.

How you move forward against your competition is up to you, however the mindset you have will be crucial to your success. If you expect to implement a small budget against sites using big budgets, you’ll be frustrated by your “lack of success”. However, if you fully understand what you’re competing against you can set reasonable expectations for success and continue to build on that success over time.

Having competitive knowledge can be extremely helpful in determining a course of action with your online marketing campaigns, and setting appropriate expectations. Lacking in budget doesn’t mean you have to plan to fail, it simply means you have to be more strategic with the resources you do have. Plan carefully and use your resources wisely. Above all, having an arsenal of competitive knowledge will let you establish achievable goals for success.

Online Success Measurement – It’s not just about Clicks and Conversions

Tuesday, August 18th, 2009

by Jonathan Marshall

We truly live in a digital world these days. Traditional advertising budgets have practically vanished and are being replaced by online advertising budgets that are proportionally growing alongside total budgets. New digital media is erasing traditional media, and marketers are constantly looking for better ways to measure their ROI. Because of this, many digital marketers have positive outlooks as to their future careers, especially when the economy turns around and total media budgets finally begin to rise again. Harry Gold from ClickZ had a great blog this morning about measuring online success, and not just by clicks and conversions. He goes on to discuss online branding, reverse IP lookup, social and viral sharing and amazingly enough- even phone calls.

Even better is that branding dollars are moving online at an unprecedented rate. And why not? Online branding doesn’t just drive impressions. If done properly, it encourages high-value brand engagements. And these engagement open the door to a new world of measurement possibilities that go way beyond clicks and conversions. These new metrics also have far more immediacy than awareness studies and traditional brand measurement methodologies.

Today I’ll share a list of high-value brand interactions that can be measured and reported. These items are often overlooked metrics that can be shared with your clients, who are more anxious than ever to show value and ROI (define) from their advertising investments.

* Video views. Get people to watch an entertaining branded short, quick sales presentation, educational content, or even an ad.

* Newsletter and e-mail opt-in. The most overlooked and underappreciated metric of them all. Opt-in e-mails are the gift that keeps on giving. No marketer who has a big e-mail list will deny that it’s the most valuable asset he has in his online marketing arsenal.

* Material downloads. The Web can be the ultimate way to hand out flyers, coupons, white papers, anything you want to get into people hands. Yet the tendency is to make people fill out a form to get the item. Try removing the form and letting the material flow! Encourage people to download, print, and share, and measure the results.

* Page views per visit. Try landing people on an engaging page that funnels them through a messaging sequence that builds your brand and escalates sales. Measure the results and optimize on the path that gets people to the end of the sequence. Also, measure the lift in total page views of your site’s high-value product pages. Did the pages that educate consumers about your products go up?

* Reverse IP lookup. This is the most overlooked metric in business-to-business. Let’s say you drive 100 clicks from a source like Google AdWords and only 5 percent convert. Typically, marketers apply zero value to the 95 clicks that didn’t convert into a form complete or lead. Use reverse IP lookup to show them the companies that took the time to visit the site, and suddenly the value of those nonconverting clicks will go through the roof.

* Phone calls. OK, these are conversions but very often they aren’t being measured. We apply very complex technology to measure everything online, yet rarely is that level of sophistication applied to inbound calls. Try dynamically publishing the phone numbers on your site and landing pages by source and apply the incoming calls to your online campaign’s ROI. We have clients who more than double their online ROI by simply tracking the source of their incoming calls.

* Social and viral sharing. Turn one click into many impressions and more traffic. Socially enable your ads and content with strong chiclet-based calls to action. If even a fraction of your traffic engages in these activities, your efforts will pay huge dividends.

* Social connections. I’ve heard metrics putting the value of a Twitter follower or Facebook fan as low as $2 and as high as $10. I would put that value at the higher end of the spectrum. Incorporate friend and follower calls to action into your campaign and then measure their lift!

* Return visits. This is an easy one! A visit to a site is good, but a return visit is better. It shows a high level of interest, and of course many conversions happen long after the first visit. What percentage of the visitors you drove to a site come back?

* Comments, content, and opinions. Have you run a poll asking people about their tastes or opinions? Have you run testimonial content? Asked people for a story, a photo of themselves with your product, or a product review? Not only are these great high-value brand engagements, but they also create very precious content you can use in your search engine optimization and other marketing initiatives. Ask people to engage with your brand and add their content to your site. You may be surprised at how many people say yes.

* Direct sales escalation. Are you driving clicks to bricks? Measure the things that drive people into your client’s stores and into your reps’ and resellers’ arms. Actions like store locator queries and rep searches should always be measured and are clear indicators that a future purchase may be imminent.

There are many more interesting success indicators that could be measured, which I’ll list in a follow-up article. In the mean time, please feel free add in the comments section below any you think should be included.

Search Engines like Video

Wednesday, August 12th, 2009

Video is beginning to find its footing on the search engine rankings. As the search engines strive to return ever more relevant results, more and more videos are making it to the top.


Nate Elliott of Forrester Research found that videos are 53 times more likely to appear on the first page of search results than text pages. Online video views, especially from concentrated video sites such as YouTube, have exploded in popularity surpassing online searches.


The unique ability of videos to “go viral” and attract large audiences makes them extremely attractive to search engines which rely on turning up good search results in order to keep their customers. Adding video to your search engine optimization strategy is key, and includes key words in the titles, tags and file names. Videos hosted on YouTube also get much more love from Google in its search rankings.


In a recent survey of more than 400 executives 67% said online video would be a primary focus of their 2009 online marketing.