Archive for July, 2009

Local Searching: Where is your business? What does it do? What do you offer?

Friday, July 31st, 2009

by Jonathan Marshall

Mary Bowling from ClickZ wrote a great blog about optimizing your Web site to tell Google and your visitors where you are and what you do. Another online place where it’s critical to clearly identify where you are and what you do: your local business profile on Google Maps, Yahoo Local, and Bing Local. She goes on to more specifically discuss some tips marketers can use to become more visible to local searches.

Categories

In Google Maps, you may classify your business in up to five categories. These may be standard categories provided by Google Maps or those that you create yourself. Use one to two of the standard categories that best fit your business, and then create three to four that contain your best keyword terms plus the location terms for which you most want to be found.

For example, as a plastic surgeon in Denver, you should classify yourself in the established categories of Physicians & Surgeons, and Plastic & Reconstructive Surgery. However, it may be hard to find other existing categories that apply to what you do. In that case, for the other four categories, use the keyword phrases for which you would most like to be found.

These categories may be based on any criteria important to you. Some suggestions are the number of searches made for the terms, your most profitable procedures, and the categories in which your strongest competitors have chosen to place themselves. Or the categories may be based on some other criteria known only to you. Examples of terms a Denver plastic surgeon might use are Breast Implants Denver, Denver Tummy Tuck, and Colorado Rhinoplasty.

Use a geographic term in your chosen categories to make it very clear to Google where you do business. Using the names of nearby areas in which you are not located may help you to rank better for those searches, too. For example, if your office is in Cherry Creek, but most searchers use “Denver” in their queries, you could use Denver terms in your categories instead of Cherry Creek terms.

Yahoo Local and Bing Local do not permit you to create your own categories. Therefore, choose as many categories as you are permitted, selecting those you feel are the most appropriate and important first.

Descriptions

Also use location terms within the description area of your profiles, where you have complete control of what is written. These descriptions are crawled and indexed by the local spiders, so make certain they find your most important geographic terms within them.

Attributes

Attributes, which are only in your Google Maps profile and not in Bing Local or Yahoo Local, allow you to go hog wild with terms to tell spiders and humans what you do and where you do it. You essentially create and name a field whatever you wish and then populate it with terms describing that property.

Nearly every business pulls people from both its immediate location and surrounding areas. So, you could create a field named Locations Served and list the towns and neighborhoods near you and from which your business typically draws customers.

Some enterprises, like plumbing repairs, carpet cleaning, lawn care, and pet sitting go to the customer instead of customers coming to them. For a business like this, you could title a field Service Areas and list the places where you are willing to travel to provide your services.

Additionally, you can include attributes that allow you to use keyword terms that contain geographic modifiers. For example, if you have a property management company in Denver, you might begin with a field titled Rentals and populate it with terms like “Denver Condos,” “Townhomes in Denver,” “Denver Houses,” “Apartments Near Denver Tech Center,” “LoDo Penthouse,” and “Downtown Denver Lofts.” This can be an effective way to help you rank for long-tail terms that apply to where you are and what you do.

Coupons

Although not every business type has been traditionally associated with coupons, creative entrepreneurs are finding ways to use them to their benefit. Nearly every enterprise can offer some sort of discount or value-added coupon for their goods or services. For inspiration, sniff around to see what your competitors and businesses similar to yours in other locations are doing with coupons. Then, when you create your coupons, include your best keyword terms plus your location in the offers.

It’s likely that attributes from Google Maps Local Business Listings and coupons from all of the platforms are pushed out to other places on the Web, such as Google Base and coupon Web sites, so the impact can be far-ranging.

Local business listings are designed to help searchers find businesses in particular geographic locations. Make it easy for Google Maps, Yahoo Local, and Bing Local to tell where you are and what you do to increase the odds they will find your business when a relevant search is made.

Web Analytics- Just think of Captain Kirk

Tuesday, July 28th, 2009

Anna Maria Virzi from ClickZ reported a great blog about how companies fall into a trap when they collect Web site statistics. They report statistics, not analyze them, said Matthew Bailey, president of SiteLogic Marketing. Companies get caught up in making sure they are running tests, receiving results, and passing them along to the appropriate person in their department. After that, the process is done. What is actually important, is analyzing those numbers, making changes to your SEO strategy based on what works and what doesn’t work, and then re-analyzing the results next time. Those analytics are meant to help maintain your site’s performance on a consistent and continuous basis, they aren’t useless after the first time. Check out Anna Maria’s blog below.

Bailey, addressing an audience at SES NY, said a company must first know what its goals are, and then identify key performance indicators to track such as sales leads or downloads. “Then focus on a goal and ask how are we reaching that goal,” he said. “Start asking those kinds of questions rather than how many unique visitors we have each month.”

Bailey advocates the use of “segmentation” to track a company’s Web site performance. What exactly does that have to do with Star Trek?

To make his point, Bailey referred to the original Star Trek television series, which was aired in the 1960s. He said the starship Enterprise started with a crew of 430 people. By year five, 59 crew members had died; 43 of whom, or 73 percent were wearing red shirts. The others were in yellow or blue shirts. “We have a little bit of knowledge, but we don’t have any indicator what we can do with it,” he said.
captain-kirk

After a little more digging, Bailey said one would learn that 57.5 percent of the crew members who accompanied Captain Kirk on a mission died. If they accompanied the captain when he met an alien woman, the survival rate soared to 84 percent. Comparing the circumstances when red shirt crew died is an example of segmentation, he said, advising the audience to apply the concept to Web site analytics. For instance, a site that sells both MP3 players and digital cameras should track results for each product to gain additional insights on what works and doesn’t work.

“Segmenting your visitors, where they came from, what they are looking for…trying to find the goals and motivations of your visitors and segmenting them to get a little bit of intelligence,” he said.

Bailey says he’s surprised by how many companies still tracking the number of “hits” they receive. “It’s so ’90s,” he says. “We have to get beyond reporting these types of numbers…it drives me insane,” he said, imploring the audience to dig deeper into the data that’s collected.

Facebook Hits One Billion Video Views

Monday, July 27th, 2009

FB Video

According to Dara Kerr at CNET News, Facebook has hit another milestone–over one billion video views last month. Since launching Facebook Video in June 2007, video views have steadily grown, and now, there are four times as many video views as actual Facebook members.

In a promotional video that Facebook posted on its Career site Wednesday, two engineers, Soleio Cuervo and Chris Putnam, talk about how they conceived of Facebook Video and then built it out at a “Hackathon” in January 2007.

At Hackathon events, Facebook engineers spend one night, all night, working on ideas that have been simmering for the few months prior. The goal is, “to change the ‘That would be hot!’ sentiment to something real and live on the site,” explains a Facebook engineer, Aditya Agarwal, on the Facebook blog.

When Putnam and Cuervo starting thinking about video, they knew there were already tons of video sharing sites. But, none really allowed for distribution strictly to their friends. With YouTube, videos are either public or private, users can’t pick and choose. They wanted to use the Facebook platform and let people tag kiddie videos or sweet guitar riff videos without fear of the whole world watching.

FB Video

When Facebook Video upgraded in December 2008, not only could social networkers upload higher quality videos, they could also embed their Facebook videos on other Web sites, like personal blogs. This presumably helped up Facebook’s video view numbers.

However, Facebook doesn’t need much help in the numbers department. According to an article on Mashable, widget company AddToAny has calculated that with 24 percent, Facebook dominates content sharing on the Internet. It’s followed by Yahoo with 14.4 percent and email with 11.1 percent.

One billion video views is no small number, but it still pails in comparison to YouTube video views, which are 1.2 billion per day. But, as Hackathons continue, there’s no doubt Facebook’s engineers will continue to strive for more numbers, (it already holds the top place for photo sharing). And, as Cuervo says in the video, “some of the best products we’ve ever shipped arose from a single night’s effort.”

25 Ways to increase Friends, Followers and Fans

Friday, July 24th, 2009

by Jonathan Marshall

So your client or company has set up multiple social profiles and channels, and friends and family members have all been found. The big question now is how to build up large communities with people whom you have never met. You have to do things that offer some kind of incentive/expertise/interesting information to these people in order for them to become your friend, fan or follower. Harry Gold from ClickZ did a little survey in his office and got a lot of great suggestions from co-workers, and then he made a list. Below are 25 of the best suggestions Gold and his co-workers came up with, of course there are more, but 25 is enough for now.

Place a personal ad. Use online media (display banners, Flash ads, widget/gadget ads, etc.) to drive traffic to your social media channels. Facebook pages can make great landing pages. They also let you present very high-value brand interactions that spark viral distribution through existing social technologies.

Start with people who know your company. Add Facebook or Twitter addresses to the bottom of your company’s e-mail signature.

Pepper your site. Add calls to action to your site inviting people to become your company’s friend, fan, or follower. Put the icons and links on the bottom of every page and in your “contact us” section.

Create a social hub. Make sure your site has a social hub page in the “about us” section that includes calls to action to friend, fan, or follow you and links to your profiles and channels.

Weave your social Web. Make sure your company’s Facebook page has links to your Twitter page. Also, periodically tweet the benefits of becoming a fan of your Facebook page.

Give them a reason to join. Tell people what they get by being your company’s friend, fan, or follower. Timely industry news, cool content or great offers? What is in it for them?

Shout about it. Drop a press release about the launch of your Facebook page, Twitter micro-blog, or SlideShare channel.

Wrap your product. If you sell packaged goods, make sure your packaging promotes your profiles. If people like you enough to buy your product, give them the chance to connect with you in the places where they want to connect.

Make yourself visible. Join other social networks to establish a well-rounded presence. If you are already on Facebook and Twitter, do you have a Flickr page, SlideShare account, and YouTube channel for your visual content?

Use tools built into social networks. Instead of just listing an event on your Web site, make it Facebook event as well. These tools allow users to interact with your event through RVSP features, photos, and a Wall option. It’s more likely someone notices an event in this way than a static calendar on your site.

Be inquisitive. Everyone is fighting for the spotlight on the social Web and no one likes a know-it-all. Ask questions through Twitter and status updates to not only engage your current followers and fans, but help encourage experts to speak up.

Let go of your secrets. Sharing your knowledge with other people breaks down barriers of engagement. Don’t sell a success package for $19.99; instead start a blog. (For example…this article!)

Don’t give a hard sell. Both Twitter and Facebook are about having a casual conversation with your customers; think Starbucks, not a boardroom. Your corporate brand message in 140 characters will not gain any new fans or followers for most. Instead give information that folks can use day to day that represents your service offering in some manner.

Check the chatter. Use free tools like monitter.com and search for keywords related to your business that Twitter users have used. If they are writing about what you do, start a conversation. Be sure not to use any canned replies. Remember, on Twitter, everything is public.

Daypart. While it may seem odd to some, it’s vital to think about when your target clientele is on Facebook or Twitter and what messaging works at a particular part of the day. Do you target the early morning, lunch, or after hours crowd, and with what message?

Remember: location, location, location. Really think about how someone uses your site. It’s easy to include chiclets, but if they are not in the right location they can easily be lost in a site’s clutter. This can be especially true for sites with heavy advertising such as news sites.

Reach out to key people. There are very influential people on social networks. If you reach out to them in the right way, you can have a great networking experience and prove your worth to others. Find people with a large fan base and see if you can join into their conversation.

Follow trends and join in. Every day on Twitter there are “hot” topics happening. Find out what #hashtags and keywords are being used, and state your opinion. Chances are, hundreds of people are following those conversations and you will instantly be noticed.

Take it offline. Is your Twitter name on your business card? Your Facebook page at the bottom of all letters? How about your print ads and direct mail?

Create a conversation. Don’t let your followers and friends feel like you’re talking at them instead of with them. When their friends see them interacting with you, they could become a friend or follower as well.

Follow back. If you don’t follow people back, you look like someone who only wants to be heard and doesn’t care to listen. That’s not a good way to build relationships.

Have a consistent stream of content. If you start to go dry, people will forget about you. Having an ongoing flow of content and information allows you to stay at the top of your followers’ minds and helps you get noticed. So create a publishing schedule.

Sponsor a contest. People love to win (or the chance to win), and hosting or sponsoring a contest will spur an increase in the number of fans and followers.

Don’t spam. Keeping existing friends, fans, and followers is as important as gaining new ones, so do not generate animosity by being one of those annoying social media spammers.

Do not waste friends. This is the big one! Campaign-specific Facebook fan page are a waste. When you are done with the campaign Facebook page, re-skin the page for the next campaign. Do not just abandon the fans you have made. Campaign-specific Facebook pages that end after the campaign are so 2008!